C.H.A.R.M NGO

1. Introduction

C.H.A.R.M NGO ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services, in accordance with the Nigeria Data Protection Regulation (NDPR) 2019.

2. Information We Collect

We may collect personal information that you provide directly to us, including:

Name and contact details (email, phone number, address) when you make a donation or sign up as a volunteer
Payment information processed securely through our payment provider (Paystack)
Messages submitted through our contact form
Newsletter subscription email addresses

3. How We Use Your Information

We use your personal information to:

Process donations and issue receipts
Manage volunteer applications and onboarding
Respond to enquiries submitted through our contact form
Send newsletter updates (with your consent)
Improve our website and services

4. Data Sharing

We do not sell your personal data. We may share your information with trusted third-party service providers (such as our payment processor Paystack and email delivery provider) solely for the purpose of operating our services. These providers are bound by confidentiality obligations.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment transactions are encrypted and handled by our PCI-DSS compliant payment provider.

6. Your Rights (NDPR)

Under the Nigeria Data Protection Regulation, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data where it is no longer necessary
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

7. Cookies

We use essential cookies necessary for our website to function. We do not use tracking or advertising cookies. You can control cookie preferences through our cookie banner.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at [email protected] or visit our Contact page.

Request Data Deletion

Under the Nigeria Data Protection Regulation (NDPR), you have the right to request the deletion of your personal data held by C.H.A.R.M NGO. Submit your request below and we will process it within 30 days. We may retain certain records as required by law (e.g. donation receipts for tax compliance).

Privacy Policy